What is the NHS friends and family test?
The NHS Friends and Family Test (FFT) enables people who use (or work in) NHS services to provide feedback on their experience of the care. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
It asks for feedback on the overall experience of using the service.
It is used by community care, hospitals, mental health services, maternity services, GP and dental practices, Accident and Emergency, and patient transport.
National average FFT data is available on the NHS England website but is very tricky to find. Have a go here and you see what we mean. We are not sure how useful this information is. Local data may be more useful and is available on the NHS website here. But is also hard to find.
Some GP’s websites enable you to answer the family and friends questionnaire, e.g. this one.
More about the friends and family test here.
